Delete your account & data

1. Which apps this covers

This applies to your Klynea account across both the Klyneapatient app and the Klynea Care clinician app, and the Klynea web portals. Deleting your account removes it everywhere.

2. Delete from inside the app (recommended)

The fastest way is from the app, where we can confirm it's really you:

• Open the Klynea app and sign in.
• Go to More / Settings → Privacy & data → Privacy & data controls.
• Under Delete my account, tap Request account deletion.
• Confirm the prompt (you'll be asked to re-confirm your identity).

Deletion is processed immediately. Once confirmed, it cannot be undone.

3. Request deletion without the app

If you've uninstalled the app or can't sign in, emailprivacy@klynea.in from the email address registered on your account (or include your registered mobile number) with the subject "Delete my account". We will verify your identity and complete the deletion within 7 working days, and confirm by email — within the timelines required under India's DPDP Act, 2023.

4. What gets deleted

Deleting your account permanently removes your personal and health data, including:

• Your profile — name, mobile number, email, date of birth, gender, and any linked ABHA / Health ID.
• Your health records — conditions, allergies, medications, prescriptions, lab reports, vitals, symptoms, and mood / mental-health entries.
• Uploaded documents — prescription scans, lab reports, and vault documents (insurance, ID proofs, discharge summaries).
• Consultation data you own, reminders, vaccination records, insurance and claim records, and your AI chat history and AI-generated summaries.
• Family / dependant profiles you created and manage.
• Your registered devices and push-notification tokens.

5. Export your data first (optional)

Deletion is permanent, so if you want a copy of your data, export it before you delete. In the app go to More / Settings → Privacy & data → Privacy & data controls → Download my data to save a machine-readable copy of your records. This optional product feature can also help you review the personal data associated with your account.

6. What may be retained, and why

We remove or de-link personal data associated with your account unless it must be retained for a specified purpose or to comply with law. A limited set of records may therefore remain, with access restricted and direct account links removed where technically and legally possible:

• Clinician-signed consultation records. Where a doctor conducted and digitally signed a consultation or prescription for you, that clinician's own copy is preserved as part of their medical record where applicable professional or other legal rules require retention. Klynea removes the deleted account's direct user link from retained platform records where the data model permits; clinical content that the clinician is legally required to keep may remain available only to authorised parties for that purpose.
• Financial & tax records. Invoice and payment records we are required to keep for tax and accounting obligations, retained for the statutory period and never used for any new purpose.
• Minimal security audit logs. Limited logs needed to keep the platform secure and to evidence that your deletion was actioned.

Retained items are not used to contact you, for advertising, or for a new incompatible purpose. Applicable retention periods and access restrictions continue to apply.

7. Questions

For anything about deletion or your data rights, contactprivacy@klynea.in or our Grievance Officer atgrievance@klynea.in. See ourPrivacy Policy andDPDP compliance notice for more.